JM Care Plan

PROTECT FOR THE
UNEXPECTED


Accidents happen.
Be prepared for what you swear won’t happen to you.

What's Covered

Plan covers* :
Jewelry Coverage
Broken, bent, or worn prongs
Broken earring posts
Cracked or thinning band or shank on rings
Broken chain, bracelet links or clasp
Loss of diamonds and gemstones
Ring re-sizing
Pearl restringing
Service Coverage

Refinishing and polishing; rhodium plating white gold

Chain soldering
Restoration services required as a result of breakage as a result of damage due to normal wear.

Ring soldering to another ring

Repair of cracked or chipped stones (including center stones)

Repair gouges or discoloration; and knotted or kinked bracelets and/or chains
Inspection service (up to one (1) inspection service from the original jeweler per consecutive 12-months from plan purchase date)
*Loss of diamonds due to a defective setting is covered.
*Exclusions and limitations apply.
For specific plan details, please refer to your Terms and Conditions.

How It Works

Purchase Coverage

Purchase your JM Care Plan at the same time you purchase your jewelry. Keep your receipt as proof of purchase. You’ll need it if you file a claim.

Wear Worry-Free

You do you, without worry. Rest assured you’re protected from the unexpected.

File a Claim

Contact us to begin the process.

Peace of Mind
for Every Piece

When you damage your jewelry, the last thing you should worry about is how to repair or replace it.
You need a fast, easy-to-use care plan to get you up and running again.

FAQ


How do I purchase a JM Care Plan?

The JM Care Plan is only available through participating jewelers. We're so proud to offer this care to our clients! When your purchase jewelry, ask us to add the JM Lifetime Care Plan.

Can I get coverage for loss and theft, too?

While a JM Care Plan provides peace of mind when your jewelry is well loved (worn down from much use) and/or damaged, it does not include coverage for loss and theft. See below for additional protection options.

How much does a JM Care Plan cost?

The price of a JM Care Plan depends on which type of plan you choose and the value of what you’re protecting. Ask us for pricing details.

Are routine inspections required to maintain coverage?

All required care, maintenance, and inspection services specified in your item’s original manufacturer’s warranty must occur to maintain coverage. This can vary depending on the manufacturer. Wexford Jewelers asks that have your piece inspected every 6 months to remain under warranty.

How do I file a claim?

Within the first 14-30 days of purchase, return your item to us for replacement. After 14-30 days, contact us to initiate a claim. We take care of it from there! All repairs and replacements are handled at our repair facility. Jewelers Mutual is a national company. If for any reason we are no longer available (perhaps in the event of closing up shop to move to Tahiti), you may contact JM directly. You must have your receipt and JM Care Plan brochure as proof of coverage.

How long will it take for my claim to be settled?

As soon as something happens to your jewelry, initiate your claim with us and we will handle your claim as quickly as humanly possible. Our goal is to get your jewelry restored as soon as possible so you can wear it and enjoy again!

Will my item be repaired or replaced?

Your item will be repaired, assuming the damage is repairable, so long as the cost to repair does not exceed the cost of the original product. Otherwise, it will be replaced.

I can’t find my receipt. Now what?

Your receipt and JM Care Plan brochure are your only record of having purchased coverage. You may ask us for a digital copy of the receipt to be emailed to you for a virtual proof of purchase, and we also will have record in our POS system of your JM care plan purchase. So we will always have a record on file, and will always process every claim for you without ever having to deal with any paperwork. However, should you ever need to file a claim with JM directly, you will need that proof of purchase.

What if I’m purchasing a JM Care Plan to protect a gift?

Simply give your receipt and JM Care Plan brochure to the recipient, and coverage is transferred to them.

Can I renew my coverage?

Simply give your receipt and JM Care Plan brochure to the recipient, and coverage JM Care Plans are not renewable after the term expires. See below for additional protection options.
Claims cannot exceed value of the purchase price paid for item itself.

Looking for additional protection?

For protection from damage,
loss, theft and mysterious disappearance.